(100 Avis)
I arrived at the Lima airport after midnight, and it was almost 2am by the time I arrived at the hotel. The front desk had the check-in paperwork ready, and they have also prepared a welcome letter that detailed the benefits and perks that I would be receiving as a Platinum IHG Club member (including a welcome pisco sour drink, complimentary buffet breakfast, and an order of complimentary snack and complimentary glass of wine at the bar). The check-in process was quick and efficient, and the front desk staff was courteous and very professional.
The room was spacious (furnishing was a bit sparse, but that was fine for me), and the bed and pillows were comfortable. Excellent shower, and the bathroom was nicely designed and well-appointed.
Breakfast was excellent, food selection was good, and the service from the wait-staff was smooth and attentive.
The service at the bar was equally excellent and attentive, and I was very pleasantly surprised by the high quality of the food on the complimentary snack plate.
The hotel's location in Miraflores is very convenient, and the serene atmosphere of the lobby and the bar provides a peaceful haven from the hustle bustle of the noisy streets outside.
Check-out was quick and efficient. My compliments to the management and the staff for such excellent understated service - it was very evident that the entire hotel staff (from front desk to restaurant to bar to housekeeping) all understood the spirit of hospitality that is the foundation of a very well-run hotel. I used points for this stay, but I would very gladly return as a paying guest to this hotel the next time I am in Lima. Really enjoyed my stay at this hotel....
