(32 Avis)
Honest opinion! This is not a 3 star hotel.Its an old Canarian style house converted into bed&breakfast!Poor reception service,they were asking what number we have booked .older lady was calling her daughter so she can check us in!We booked through booking.com.First level floor has 5 bedrooms that at least 3 has no windows to look out,only window facing into a shared corridor (our was 50 eur per night) NOT SOUND PROOF AT ALL!.at the same level is a sharing sitting area where at night until 11pm shouting talking, laughing two British women.had to get up from bed to asked them to be quiet as too loud!other people on the outside terrace the same!These facilities should be closed at 10 pm so there's no noise from people who are drinking and smoking till late hours.Also you can hear noise from the neighbours bedroom, showers,they woke us up at 1:30 am taking a shower! Meant to be a relaxing location if up in the mountains!If you want to hang out,go to Las Américas.
I was in other 2star hotel and bedroom had a TV no TV in our bedroom and it's 3 star hotel??NO WAY! Our bed sheets had stains!
As it's up in mountain,it's cold but no heating inside the place,not in the bedroom, radiator was cold and no heated radiator for towels,so in the morning they were still dump/wet!
We went first week in March.
POOR BREAKFAST
ONLY TOAST, YOGURT,JAM,SOME CANARIAN SWEET BISCUITS,cheap sweet juice,some cornflakes, Spanish tortilla from the supermarket,one type of salami,ham and cheese,only black English tea,no honey,lemon,NO fruit,NO vegetables like tomatoes, cucumber,no croissants..Get up early!
Positive comment that the breakfast room seating area is clean and nice and the bed looked as new!
When we were leaving a young girl at the reception didn't say thank you or bye to us when we gave the key back!
Won't be going back!...
Esmeralda.r
jeremias.a
Adela.e
meryam.a
