(96 Avis)
The best thing that this property has to offer is the pool and the proximity to Restaurants and other tourist destinations. The property itself is really dated and very old. It is extremely clear that hurricane swept through this property. I found the service to be OK, it could’ve been a lot better. Nobody told me that there was a bonvoy lounge, ok annoying but it’s ok. But I think the thing that really makes me very upset, was putting me in a room that clearly had water damage. There was mildew smell and clearly there was water damage that happened in the Bathroom and it was painted over. It’s just not some thing you expect to see at the Marriott. It was nice that they were able to change my room but I’ll be honest the rooms are really tired and dated. At such a high Price point per night including the resort fee, this stay is simply not worth it. It rained majority of my vacation and so if it rains, naturally one wants to take a nap, but that’s not been possible because there is construction going on at this hotel. And if there is no construction, you will be listening to your neighbors having conversations next-door. And that’s if they speak softly. Good luck sleeping if anybody’s having a party in their room. If they are partying more than likely they’re going to bring a boombox to the pool. The Marriott staff does not feel bothered by this at all. So if you’re looking for a reasonably quiet vacation, I am not sure you’re gonna have that here.. The food is meh, there could be better options for people who have dietary restrictions. Their breakfast was OK. Again with dietary restrictions it’s not worth the $30 price point. Anyway, if I ever came back to Puerto Rico I would not stay here again....
HACIENDA.I
